FAQ
Will my customers know it's not me?
Yes — and that's deliberate. Tradefixer never pretends to be you. Customers see that your dedicated AI assistant caught their call and that you'll personally follow up. People trust in an honest and transparent service.
Do I need a new phone number?
No. You keep your number, your phone, your SIM. You just switch on call forwarding for unanswered calls — one dial code, about two minutes to set up, and you can switch it off any time.
How hard is setup?
Five minutes, start to finish. Fill in a short form, call our demo line to see it work on your phone, choose the style that you want Tradefixer to use in messaging. Done — no app to download, no software to learn.
What does it cost after the trial?
£29.99 a month, flat. No card needed to start, no contracts, cancel anytime in one message. You'll see exactly what Tradefixer caught for you during your 30 days before you pay a penny.
What happens to my call recordings?
You're in control. Summaries are yours to approve or delete, recordings are automatically erased after 30 days, and callers hear a clear notice that the call is recorded.
Does Tradefixer answer my phone live?
No — and that's by design. AI receptionists answer your phone and dump the admin back on you. Tradefixer catches the calls you miss and manages the entire enquiry: follow-up, job details, quote-ready information, all delivered to your WhatsApp. You stay human-first — your phone rings, you answer when you can. Tradefixer handles everything else.
What happens if a customer calls and I actually answer?
Nothing changes. Tradefixer only kicks in when you can't get to the phone. If you answer, it stays completely out of the way. It's a safety net, not a replacement.
Is my data safe? What about GDPR?
Tradefixer is fully UK GDPR compliant. Customer data is encrypted, stored securely, and never shared or sold. You own your data — we process it on your behalf. Callers always hear a clear notice if their call is recorded.
Can I stop it catching calls from family and friends?
Yes. Share your personal contacts with Tradefixer and it will let their calls ring straight through to you with no AI involvement. You stay in full control of who gets intercepted and who doesn't.
Does it work evenings, weekends and bank holidays?
Yes, around the clock. If someone calls at 11pm on a Sunday, they'll get an immediate WhatsApp response and you'll see the structured lead first thing Monday morning. No calls fall through the cracks, whatever time they come in.
What trades does it work for?
Any UK trade where customers call to book reactive or planned work — plumbers, electricians, heating engineers, locksmiths, builders, decorators, roofers, landscapers, cleaners, and more. If your customers call to enquire, Tradefixer can catch and handle those calls.
